Contact Us

Got a question about a sweepstakes casino review, spotted an offer that's changed, or want to flag something that looks off on this site? This page explains how to reach us and what kind of questions we're set up to answer.

What We Can Help With

Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US. We're not an operator ourselves — we don't run any of the platforms listed here, hold player accounts, or process redemptions. That means we're the right contact for things like:

• Corrections to an offer, editorial rating, or state-availability note that's gone stale
• Feedback on how we've described the Gold Coins and Sweepstakes Coins model on a review
• General questions about how our comparisons and rankings are put together
• Suggestions for platforms or topics you'd like to see covered

What We Can't Help With

Because we don't operate any of the sites we review, there are some things you'll need to take up with the platform directly rather than with us. These include:

• Account access, login problems, or password resets on a specific site
• Sweepstakes Coins (SC) or prize redemption status, including identity verification (KYC) delays
• Gold Coins purchases, billing disputes, or refund requests
• Deposit or redemption processing times for a particular operator

For any of the above, contact the support team of the specific platform in question — most sweepstakes casinos, including those covered on this site such as Spinblitz, Crown Coins, and Lone Star, list a help or support link inside their own site or app. They're the only ones with access to your account and redemption records.

Before You Write In

A lot of common questions are already answered elsewhere on the site, which can save you a wait:

• Read our About Us page for more on how we research and rank sweepstakes casinos, and where our revenue comes from
• Check Responsible Gambling if you or someone you know wants tools or support around play habits
• Review our Terms and Conditions for how we handle site content, accuracy, and liability

If your question is about eligibility in your state, note that availability for sweepstakes casinos varies and changes over time — operators decide state by state which players they serve, and some states restrict or prohibit this model entirely. We try to keep our reviews current, but the operator's own terms page is always the final word on whether they currently accept players from your state.

A Note on What We Do and Don't Do

We research publicly available information about sweepstakes casino offers — welcome bonuses, Gold Coin and Sweepstakes Coin structures, redemption thresholds, and game libraries — and present it for comparison. We don't process payments, verify identities, or issue prizes on behalf of any operator, so we can't look up your account balance or redemption status even if we wanted to. If you've bought Gold Coins, redeemed Sweepstakes Coins, or run into a verification issue, the operator's own support channel will have the actual records needed to help you.

Getting a Response

When you reach out about corrections or editorial feedback, it helps to include the specific page or operator name, what you believe is inaccurate or out of date, and any source you're comparing it against (such as the operator's own promotions page). This lets us verify and update faster than a general comment.

We read everything that comes in, though we can't promise a reply to every message — particularly ones better directed to an operator's support team as described above.